| Support Level | Description | Pricing |
|---|
| Basic | Forum support | Free |
| Extended | Basic level + guaranteed email response within 2 business days | $500 / Dataphor instance / year |
| Next-Day | Extended level + phone support within 1 business day | $5,000 / Dataphor instance / year |
| 4-Hour | Next-Day + phone response within 4 hours | $10,000 / Dataphor instance / year |